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TDCR FREQUENTLY ASKED QUESTIONS

1.  I bought something at Thru Da Cloud online store and I have a problem, can I contact someone through this site? 

2.  Can I send Thru Da Cloud Records a demo CD?

3.  I'm having trouble with a part of the website, can you help? 

4.  Can I have your Artist personal email Information?

5.  Can I email a request to be serviced with promotional product?

 

Q: I bought something at Thru Da Cloud Records online store and I have a problem, can I contact someone through this site?

A: Yes. If you have a problem with a product you have purchased from our website then please feel free to send us an email with the problem and/or complaint and we will gladly respond back to you with 24 to 48 hours.

Q: Can I send Thru Da Cloud Records a demo CD?

A: Yes you can. We are open to any new talent as long as it pertains to Christian music. We accept Christian singers, Christian rap etc? No obscene languages will be allowed and any materials sent to us containing obscene language will be discarded.

Q: I'm having trouble with a part of the website, can you help?

A: Check the help page for hints and tools to optimize your experience of this website. Feel free to email us any questions or problems you are having and if we can help you we will be glad to assist you in that manor.

Q: Can I have your Artist personal email Information?

A: You are able to have any information on our Artist that is posted on our website. Other than what is posted we are unable to give out personal information on our Artist. You can register with us to receive the latest info on the artists of your choice.

Q: Can I email a request to be serviced with promotional product?

A: Though we have plans to make this service available, it is not at this time, sorry. Please note: The use of any of the information, artwork, photographs or music contained herein is solely and entirely for home entertainment and educational purposes. Any and all other uses are strictly prohibited without the express written consent of Thru Da Cloud Records. Thru Da Cloud Records does not assume any responsibility or liability for any communications or materials sent here. In addition, Thru Da Cloud Records does not assume any liability for any claims, damages or losses resulting from any usage of this service or materials or other information that you have transmitted to this site and you authorize Thru Da Cloud Records to use any and all materials and/or communications in any manner.


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